Frequently asked questions

Orders placed on weekdays before 10:30 PM will be processed the same day. Orders placed during the weekend will be shipped on the following Monday.

Our drops are limited and therefore sell out quickly. It may happen that an item becomes available again due to a return, so keep a close eye on our webshop.

Do you want to make sure you don't miss the next drop? Sign up for our newsletter and follow us on social media. This way, you'll be the first to know about new releases and restocks.

After placing your order, you will receive an order confirmation. Once the item has been shipped, you will receive an email with a Track & Trace link from our external carrier.

If you have a DSTRACT account, you can find the order status under 'Orders'. Should you have any further questions, you can, of course, also contact us by sending an email to support@dstractofficial.com

Once an order has been successfully placed, you will receive an order confirmation by email within 5 minutes. If you have not yet received an order confirmation, please check your SPAM folder first. If you have not received anything, you can of course also contact us by sending an email to support@dstractofficial.com

Orders placed through our webshop are automatically dispatched by our logistics partner. Therefore, orders cannot be cancelled. After receiving the order, you can return it within 14 days.

Orders placed through our webshop are automatically dispatched by our logistics partner. Therefore, orders cannot be adjusted. Upon receipt of the order, you may return it within 14 days.

If you placed an order up to 2 weeks before the start of a sale period, you can send a request to support@dstractofficial.com for a refund of the difference.

You can pay with iDEAL, Klarna, Mastercard, VISA, Paypal, Bancontact, Shop Pay, Apple Pay and Google Pay.

Payment can be made afterwards using Klarna.

After your return is received at our external warehouse, it takes a maximum of 10 working days for it to be checked. The refund will then be processed within 1-3 working days. If this takes longer than 3 working days, please contact us at support@dstractofficial.com

We ship our parcels within the Netherlands and Belgium with PostNL. Other shipments within the EU are sent with DHL. Shipments to the US and Australia are sent via UPS.

Orders placed on weekdays before 10:30 PM will be processed and handed over to the carrier on the same day. During SALE periods or for large orders, it may take a little longer.

Shipping within the Netherlands is free for orders over 50 EUR. For orders below that amount, we charge 4.95 EUR shipping costs.

For Belgium, shipping is free for orders over 50 EUR. For orders below that amount, we charge 6.95 EUR shipping costs.

Shipping to other EU countries costs 6.95 EUR.

Shipping costs are non-refundable for returns. Shipping and return costs, as well as any customs fees in countries such as England, the USA, Australia, Switzerland, and other non-EU countries, are at the customer's expense.

You have a 14-day cooling-off period with us. If you wish to return items within this period, it is free of charge. Items from orders older than 14 days will be refused.

Do you want to return items? Does the return meet our return conditions? Then you can register your return within 14 days via our return portal.

You can easily start a return request by entering the order number and the email address with which the original order was placed. In the portal, you can indicate which item you want to return, supplemented with a reason for return. Once all steps have been completed, you will receive a return label from the carrier of your choice.

It is possible to exchange for a different size of the same item. Register your exchange via our return portal. We will ship the exchange as soon as the package has been received at the delivery service's parcel point.

No, we operate on a 14-day policy. Items outside this period will be refused.

When trying on items, please ensure they remain clean and undamaged. If an item becomes soiled or damaged, we, unfortunately, cannot accept it as a return.

We advise:

• Trying on shoes indoors on a soft surface.
• Trying on clothes without makeup.

Unworn items with the original tags and in their original packaging can be returned within 14 days of receipt.

If items are returned soiled or damaged, we reserve the right to refuse the return or charge any applicable costs.

In the Netherlands and Belgium, returns are free of charge.

Return shipping costs and any customs duties in countries such as England, the US, Australia, Switzerland and other non-EU countries are at the customer's expense.

Returns will be processed within 10 business days of receipt by our logistics partner. If it takes longer, please contact us by sending an email to support@dstractofficial.com

You can return items to us in the Netherlands and Belgium free of charge up to 14 days after purchase. Please note that items must be returned unused, clean, in their original packaging, and with the original label.

Returns must be registered via our return portal. Returns that do not meet these conditions may be refused by us or additional costs may be charged by us.

Return costs and any customs duties in countries such as England, the US, Australia, Switzerland, and other non-EU countries are at the customer's expense.

Sneakers: 36 - 47
Tees: XS – XXL
Caps: One size
Socks: 36-39, 40-43, 44-47

Our models are true to size and fit normally. If an item fits differently, we will state this in the product description.

We try to display the information about our products as completely as possible. Are you looking for additional information? Please feel free to contact us by sending an email to support@dstractofficial.com

Sneakers

Tees
• Wash inside out at 30 degrees with similar colors
• Do not tumble dry
• Do not dry in direct sunlight
• Do not iron on the print

Caps
• Hand wash at max 40 degrees
• Do not tumble dry
• Do not dry clean
• Do not iron

Socks
• Wash at 30 degrees
• Do not tumble dry
• Do not iron

Our drops are limited and therefore sell out quickly. It may happen that an item becomes available again due to a return, so keep a close eye on our webshop.

Do you want to be sure not to miss the next drop? Sign up for our newsletter and follow us on social media. This way you'll be the first to know about new releases and restocks.

We are continuously developing new items. Our drops appear regularly, but often in limited editions.

Want to be the first to know about a new drop? Subscribe to our newsletter and follow us on social media. That way, you won't miss a single release.

Are you looking for a specific model and can't find it (anymore) in our webshop? Please feel free to contact us by sending an email to support@dstractofficial.com. We'd be happy to help you.

DSTRACT is sold exclusively online in our own webshop.

We take the utmost care in meticulously designing and crafting our products. Unfortunately, it may happen that you are not entirely satisfied. In all cases, please contact us by sending an email with 2 clear photos of the complaint and an order number to support@dstractofficial.com

Do you have a general complaint about our webshop, services, or advertisements, for example? Feel free to contact us by sending an email to support@dstractofficial.com